Who are we?
Founded in the heart of Kendall Square in 2013, LabCentral is a network of shared laboratory spaces and scientific communities that serve as a launchpad for high-potential life-sciences and biotech start-ups. We deliver first-class facility and operational support, skilled laboratory personnel, and an expansive events program designed to add value to the community and promote connectivity ‒ as well as the other critical services and support that early-stage companies need to begin start-up operations.
What is this role?
Do you take pride in providing stellar customer service and helping others learn how to use new systems? Are you passionate about building community? Do you consistently go above and beyond, forming strong connections with people? Are you good with details, flexing your investigative side, and thinking critically about processes?
LabCentral is seeking a Procurement and Operations Associate. Reporting directly to the Longwood Life Lab Senior Manager with additional oversight from the Procurement Manager, this role requires organizational skills, attention to detail, and willingness to provide high-quality customer service.
You’ll be the best fit for this role if you have 1-2 years of experience in business administration, supply chain management, and/or a related role focusing on customer support. Bonus points if you dream of being the person who can save the day when a scientist needs an item STAT and are genuinely curious why ethidium bromide is a banned substance in our facility! Hard workers, critical thinkers, organizational nuts, and Excel wizzes are encouraged to apply!
What will I do?
Responsibilities:
Operations
- Provide orientation and guidance to residents on using LabCentral and Harvard spaces and communicating community policies
- Perform morning walkthroughs, maintaining conference rooms, and stocking cafés
- Assist with internal communications by creating and posting signage and weekly newsletters
- Manage café ordering and receipt/invoice management
- Serve as the Primary contact with Harvard Mailing Staff and manage incoming deliveries including temperature sensitive and urgent packages. Coordinate with vendors to schedule service or support events
- Additional support as needed to support the Harvard team
Procurement
- Place and track orders using our internal system, powered by Jaggaer
- Provide timely assistance to residents for order-related inquiries
- Validate, quality check, and process invoices from a variety of vendors
- Collaborate with the accounting team on invoicing and documentation
- Build and maintain relationships with vendors and residents
What do I bring?
Desired qualifications:
- 1-2 years of experience
- Time management, organization, and decision-making skills
- Strong attention to detail
- Stellar customer service skills and anticipatory thinking to avoid issues before they arise
- Ability to build relationships with vendors and residents
- Work effectively both independently and collaboratively within a team environment
- Enjoy continuously learning, tackling whatever comes your way
What your first six months will look like:
- Complete needed training on aspects of procurement, record keeping, and invoicing
- Learn our systems and provide feedback on how to do things better
- With the help of current staff, become a primary purchasing contact at the Longwood Life Lab
- Learn more about our residents and their research
- Continue to build your skills and set goals for personnel and professional growth
Work environment:
- Fully onsite during regular business hours. Located at Longwood Life Lab 4 days per week and 700 Main Street 1 day per week.
- Ability to sit for long periods, to move around an office environment, and to communicate information and ideas so others will understand
- Ability to lift and carry a minimum of 25 pounds
What do we offer?
Benefits:
- Fully Covered Medical and Dental Premiums: We have you and your dependents covered, including deductible costs.
- Long and Short-Term Disability & Life Insurance: Life can be unexpected; we’ve got your back.
- Flexible Vacation: Enjoy the flexibility to take the time you need.
- Three Months Fully Paid Parental Leave: We’ll help support you during life's important moments.
- 401K Match Up to 6% with Immediate Vestment: Know your future is secure with our 401K match.
- Transportation Reimbursements: We'll cover commuting costs for a parking pass, MBTA, or bike maintenance so you can get to work hassle-free.
- Health & Wellness: Relax and enjoy reimbursements for fitness, yoga, massage therapy, and other holistic health practices.
- Technology Stipend: To ensure you stay connected, we offer a monthly cell phone stipend as well as yearly reimbursements for cell phone repairs.
- Professional Growth: We offer a stipend for continuing education and training to invest in your career growth, and we help ease the burden of student loans by providing reimbursement.
- Fantastic Work Environment: Be inspired by colleagues and residents, and work in vibrant spaces that are stocked with a variety of snacks. Plus, we offer in-house programming on thought-provoking and diverse topics!
Compensation
Our compensation philosophy is intentional and researched to align with average market salaries; comprehensive, generous benefits to support overall well-being; and parity with our existing and future team members. Below details the value of what our compensation package may look like, but specific details pertaining to an individual will vary.
Salary range: $52-56k along with the potential to earn a bonus of 6% based on company performance.
Approximate monetary value of benefits (based off an individual – dependents increase value): $24,000.
Equal Opportunity Employer
LabCentral is committed to building teams that reflect the fabric of the city around us. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, please let us know. We are proud to be an equal opportunity employer.
